Implementation & Config
Configuring and enhancing WMS platforms, designing new warehouse processes around real client needs.
Shahanur Alom
Implementation & Integration Specialist turning complex warehouse challenges into reliable, well-built systems — from Blue Yonder WMS and SQL to end-to-end site integrations.
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3×Award winner
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SQLOracle & MS
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WMSBlue Yonder
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Years in tech
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Organisations
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Awards earned
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Certifications
01 — About
Building systems that just work
I'm a motivated IT Specialist with hands-on experience supporting Blue Yonder WMS through database analysis, configuration, and system change. Over the years I've built strong knowledge across WCS, Nulogy, DHL Link and wider site integrations.
I enjoy the detective work of root-cause analysis and the satisfaction of shipping a change that makes a real operational difference. I've been recognised twice as Employee of the Month and named Employee of the Year 2025 for delivering high-quality support and technical problem-solving.
Systems Integration
Leading integrations between warehouse platforms and client systems — YMS, EDI flows and more.
Problem Solving
Troubleshooting across WMS, WCS and integrations with SQL-driven investigation and root-cause analysis.
Change Delivery
Managing Change Requests end-to-end: requirement gathering, testing and confident deployment.
02 — Experience
A decade of IT, end to end
Current role
Implementation & Integration Specialist
DHL Supply Chain
- Configure and support Blue Yonder WMS, delivering system enhancements and operational improvements.
- Analyse and optimise custom MOCA/SQL scripts to improve efficiency, performance and reliability.
- Design and implement new warehouse processes aligned to operational and client requirements.
- Lead system integrations between warehouse platforms and client systems (YMS & EDI flows).
- Manage Change Requests end-to-end — requirements, testing and deployment.
IT Analyst
DHL Supply Chain
- Supported Blue Yonder WMS via SQL-driven investigations, configuration changes and troubleshooting.
- Assisted with Change Requests and functional checks to ensure developments met requirements.
- Supported go-lives and releases, ensuring workflows and integrations ran correctly.
- Provided support across WCS, Nulogy, DHL Link and YMS interfaces.
- Created documentation and knowledge-sharing materials.
IT Support Specialist
Selfridges
- Delivered 1st & 2nd line support across Active Directory, Exchange, Azure and bespoke apps.
- Recognised for excellent customer service and strong technical capability.
- Managed incidents to meet SLAs and minimise disruption.
Desktop Systems Support
PerkinElmer
- Managed device setups, user accounts and lab system functionality.
- Provided hands-on troubleshooting for Covid-19 testing labs.
- Worked with stakeholders to ensure system reliability.
Support Analyst
The Access Group
- Managed SQL databases and delivered custom code fixes.
- Collaborated with developers to diagnose system issues.
- Performed detailed technical investigations supporting product improvement.
Service Desk Analyst
NatWest Group / RBS
- Delivered global IT support across multiple channels.
- Selected for the 24/7 support team for critical operations.
- Built strong foundational troubleshooting and communication skills.
03 — Skills
The toolkit
Filter by area, or browse the lot.
Blue Yonder WMS
MOCA
WCS Integration
Nulogy Integration
DHL Link
YMS / Transport
EDI Flows
Change Requests
SQL — Oracle
SQL — MS SQL
Jasper Reports
Root-Cause Analysis
Functional Testing
Documentation
Active Directory
Microsoft Azure
Exchange
ITSM / Incident Triage
Hardware & Software
Communication
Problem Solving
Stakeholder Engagement
Cross-functional Teamwork
Adaptability
Time Management
SQL (Oracle & MS SQL)85%
Blue Yonder WMS75%
Systems Integration80%
Troubleshooting & RCA90%
04 — Education & Certifications
Always learning
Remit IT Academy
- ✓ CompTIA Strata — PC Functionality
- ✓ CompTIA Strata — PC Technology
- ✓ MTA Networking Fundamentals
- ✓ MTA Security Fundamentals
- ✓ MTA Windows Server Administration
- ✓ City & Guilds L3 — IT Systems & Principles
- ✓ City & Guilds L3 — IT Professional Competence
Charnwood College
7 GCSEs (grades B–C) including English, Maths, Science and IT.
DHL Professional Development
- ✓ Jasper Reports Completed
- ✓ SQL Completed
- ✓ MOCA Completed
- ✓ WMS Configuration Completed
05 — Beyond Work
What keeps me curious
The stuff that recharges the problem-solving battery.
Formula 1
Hooked on the precision, engineering and race-day strategy.
Gaming
Exploring the latest tech and innovation, one session at a time.
Automotive
Hands-on car work — there's nothing like fixing it yourself.
Travel
New cultures, new landscapes, new perspectives.
Photography
Documenting the beauty of nature wherever I go.
Sport
The thrill of competition and teamwork, on and off the pitch.
Family & Friends
The people who matter most — my anchor and my why.
Let's chat
Share an interest? Say hello →
06 — Contact
Let's build something
Got a role, a project, or just want to talk warehouse systems and F1? Drop me a line and I'll get back to you.
contact@shahanur.co.uk
Leicester, United Kingdom